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washa animations
Sep 09, 2020

Backup files messing with the meshes (Bug report)

in Bug or Suggestion

Hello! thanks for this amazing tool!

A couple of days ago I lost one of the models I've made using AP and when I tried to use the Backup system, everything was back to normal, but there nothing on the screen inside the Editor. Once I checked the Meshes, all the vertices were scatters around the screen, a total mess! hahaha



Hope it helps with something. Thanks!

3 comments
0
RainyRizzle
Sep 10, 2020

Hi, washa.

Thanks for reporting the bug.

First, we apologize for the inconvenience by this bug.


Since the backup system is always tested every time we update the tool, in general we have confirmed that it works fine.

However, according to the screenshot you have attached, this is a very important issue, and it is an issue that we should check.


If you are currently unable to fully recover your work due to this bug, can you send us a backup file?

If you attach a file to this post or send it via email to us, we will be able to help you recover your work by fixing this bug.

(Of course, even if you have already repaired your work, we will register and monitor this bug on the issue table.)


Once again, we are sorry for the inconvenience to you.

If you contact us again, we will quickly assist you with further assistance.

Thank you all the time!

0
washa animations
Sep 10, 2020

Hey, that's okay! It really helped me to improve my modeling skills anyway hahaha There's no need to fix this file for me as I already managed to rework on it :)

mega.nz
6.53 MB file on MEGA

Here's one of the back up files, all the files are in the same condition

(I couldn't upload the file directly here as it was getting an Upload Failed error message)

0
RainyRizzle
Sep 10, 2020

Hi!

Thank you so much for uploading the file!

When we opened the file you uploaded, we could actually see the problem you were having.

We haven't found this problem before, but it's definitely a serious problem.

We apologize again for this issue, and we promise to fix it based on the file you provided.

Thank you!

3 comments

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